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Albedis supports professionals and executives in taking the next step in their careers. We connect you with companies that match your experience, ambitions, and professional goals.
With offices in Bern, Zurich, Lausanne, and Geneva, as well as a strong network across various industries, we provide access to attractive career opportunities throughout Switzerland. You will be supported by a dedicated contact person throughout the entire recruitment process.
As part of the Interiman Group, the leading Swiss HR powerhouse, we combine the expertise of specialised HR brands under one roof, creating long-lasting and meaningful connections between talents and companies.
For our client in the region of Neuchâtel, we are looking for a candidate to start as soon as possible as :
Operation Specialist, Scheduling & Cell Logistics 100% H/F
(English / French)
Description du poste
For a major industrial company active in the pharmaceutical sector and based near Neuchâtel, you will join a dynamic environment where precision, coordination, and responsiveness are key to ensuring the smooth planning of patient treatments linked to cellular immunotherapy products.
In this temporary 12-month assignment, you will play a central role in the operational coordination of scheduling activities, working closely with treatment sites, logistics partners, and internal stakeholders. Your mission will be to ensure an efficient, reliable, and patient-oriented follow-up of the entire treatment timeline.
Your responsibilities will include:
- Managing and monitoring patient treatment schedules for cellular immunotherapy products, while ensuring accuracy, timeliness, and full alignment with operational constraints.
- Acting as the primary point of contact for scheduling-related matters and ensuring clear, professional, and proactive communication with treatment sites, logistics partners, and internal teams.
- Creating, updating, and maintaining patient schedules in collaboration with the relevant stakeholders, while anticipating changes and resolving scheduling conflicts efficiently.
- Monitoring collection, transportation, and manufacturing milestones to ensure that each step of the process is followed up closely and any deviation is identified and escalated promptly.
- Entering and maintaining transactional data in the scheduling system with a high level of rigor, consistency, and confidentiality.
- Documenting customer and partner feedback accurately, identifying key information, and ensuring that relevant issues are tracked and communicated appropriately.
- Leading meetings with clinical and commercial teams as assigned, preparing the necessary materials, coordinating agendas, and ensuring effective follow-up on action points.
- Building and maintaining strong relationships with internal and external stakeholders in order to support smooth coordination, mutual trust, and operational excellence.
- Contributing to the continuous improvement of scheduling processes by sharing observations, suggesting practical adjustments, and supporting best practices within the team.
- Managing competing priorities in a fast-paced environment while maintaining a strong service mindset and a high level of attention to detail.
Profil attendu
- You hold a Bachelor's degree, or you can demonstrate at least 3 years of relevant professional experience in a similar coordination, logistics, customer service, or patient-facing environment.
- You bring experience in customer service, call center operations, patient services or navigation, account management, logistics, or supply chain, ideally within a demanding and structured setting.
- You are comfortable handling operational requests, managing priorities, and coordinating multiple stakeholders with efficiency and professionalism.
- You communicate fluently in French and English, both orally and in writing; any additional language is considered a strong asset.
- You are confident in interacting with different interlocutors, adapting your communication style to clinical, commercial, logistical, or administrative counterparts.
- You have a strong sense of organization and are able to work accurately, even when dealing with time-sensitive or evolving situations.
- You demonstrate sound judgment, reliability, and the ability to remain calm and solution-oriented under pressure.
- You are comfortable using scheduling systems, digital tools, and transactional databases, and you learn new platforms quickly.
- You show a high level of accountability, confidentiality, and attention to detail when handling sensitive information.
- You are a collaborative team player who can also work independently, take initiative, and follow through on commitments.
- Newly graduated candidates with some exposure to customer service, logistics, or coordination tasks are encouraged to apply if they are motivated, agile, and eager to learn.
- You bring experience in customer service, call center operations, patient services or navigation, account management, logistics, or supply chain, ideally within a demanding and structured setting.
- You are comfortable handling operational requests, managing priorities, and coordinating multiple stakeholders with efficiency and professionalism.
- You communicate fluently in French and English, both orally and in writing; any additional language is considered a strong asset.
- You are confident in interacting with different interlocutors, adapting your communication style to clinical, commercial, logistical, or administrative counterparts.
- You have a strong sense of organization and are able to work accurately, even when dealing with time-sensitive or evolving situations.
- You demonstrate sound judgment, reliability, and the ability to remain calm and solution-oriented under pressure.
- You are comfortable using scheduling systems, digital tools, and transactional databases, and you learn new platforms quickly.
- You show a high level of accountability, confidentiality, and attention to detail when handling sensitive information.
- You are a collaborative team player who can also work independently, take initiative, and follow through on commitments.
- Newly graduated candidates with some exposure to customer service, logistics, or coordination tasks are encouraged to apply if they are motivated, agile, and eager to learn.
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